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Privacy Policy

Privacy Policy

This Privacy Policy explains how Mumbai Heritage Tours processes personal data in connection with website inquiries, reservations, and guided culinary and market tours in Mumbai. It applies to information collected through the website and through related booking and communication channels.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
User Rights

Your Rights

Subject to legal limits, you may ask to access, correct, update, or delete personal data we hold about you, and you may object to or restrict certain processing where applicable. You may also withdraw consent where processing is based on consent, without affecting prior lawful processing.

Available rights may vary depending on the nature of the request and applicable law.
Requests

How to Make a Request

To make a privacy request, contact us using the details in this policy and describe the information or action you are requesting. We may ask for additional details to confirm your identity and to locate the relevant records. If we cannot fully comply, we will explain the reason to the extent permitted by law.

Requests are handled after reasonable verification of identity and scope.
Data Retention

Data Retention

We keep personal data only for as long as needed to handle inquiries, manage bookings, complete tours, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymize it where that is practicable.

Retention depends on the purpose for which the information was collected and any legal recordkeeping need.
Policy Updates

Changes to This Policy

If we make material changes, we will update the policy text on the website and take reasonable steps to draw attention to the revised version where appropriate. The date of the latest update should be read together with the current policy text.

We review this policy when our practices or legal obligations change.
Privacy Contact

Contact Information

Email contact
[email protected]
Telephone
+91 81259 39779
Postal address
67, Qurt Street, Mumbai, IN
Privacy contact
[email protected]

Use the contact details below for privacy questions, requests, or complaints about this policy.

Contact Page
01 · Collection

Personal Data We Collect

We may collect identification details, contact information, booking and payment records, dietary preferences, group size, meeting-point details, communication content, and limited technical data such as device and usage information. Where relevant to a request, we may also process information you provide about accessibility needs or route preferences so we can assess whether a specific tour arrangement is suitable.

The categories collected depend on booking, inquiry, and tour participation activities.
02 · Sources

Sources of Personal Data

We receive personal data when you submit a website request, contact us by email or phone, make a booking, provide dietary information, or communicate with us about a tour. We also collect certain data automatically through the website, such as basic technical logs and cookie-related information, and may receive limited booking-related information from payment or service providers involved in the transaction.

Information is gathered from direct submissions and from ordinary website and booking interactions.
03 · Cookies

Cookies We Use

We may use essential cookies to support site operation, security, and form functionality. We may also use preference cookies to remember basic settings and analytics cookies to understand how the website is used and to improve performance. Cookies are generally session-based or persistent depending on their function and retention period.

Cookie use is limited to standard operational and analytical purposes.
04 · Controls

Cookie Controls

You may manage cookies through your browser or device settings, including blocking or deleting cookies already stored. Some cookies are necessary for the website to function properly, and restricting them may affect form submission, session handling, or booking-related features. Where the website presents cookie choices, those selections will be applied to the extent technically possible.

Browser settings and device controls can be used to limit non-essential cookies.
01

How We Use Personal Data

We use personal data to respond to inquiries, manage reservations, confirm dates and group details, review dietary information, coordinate venue availability, arrange route and tasting details, process payments, communicate meeting instructions, deliver the guided experience, maintain records, improve website performance, and comply with legal obligations. We may also use limited technical data to protect the website, prevent misuse, and troubleshoot service issues.

Processing is limited to ordinary business operations and tour delivery needs.
02

Service Providers and Partners

We may share personal data with payment processors, website and hosting providers, communication tools, and other operational service providers that support bookings, payments, recordkeeping, or website maintenance. Where a tour requires coordination with a venue or tasting partner, we may share limited booking details needed to confirm availability or deliver the requested experience. These parties are expected to use the information only for the services they provide to us.

Service providers receive only the information needed to perform their functions.
03

Legal Disclosures

We may disclose personal data where required to comply with applicable law, lawful requests, court orders, tax or accounting obligations, or to protect our rights, users, staff, or the security of the website and services.

Disclosure to public authorities is limited to lawful requests and compliance duties.